WEEKEND Dispatch - Part-time - Kent, Ohio
|Employment Type:||Part Time|
|Description:||We are seeking a part-time Receptionist - Dispatch to provide exceptional customer service and communication to our AWP team and external clientele.|
This is a weekend position, Saturday - Sunday, working 12:00 PM - 12:00 AM. There will be opportunity to pick up additional hours as a float during the week.
|Duties:||• Answer 24 hour 800 number that provides emergency call in service for our customers in our 18 regional offices. Dispatch appropriate resources as needed.|
• Provide superb and friendly service and response that exceed customer expectations and provide the customer with a positive experience.
• Weekly, review time tickets from source data (employee time sheets, utilized equipment, etc.) with the objective of 100% accuracy and timeliness.
• Ability to learn and use proprietary, custom internal software package.
• Communicate with customers regarding traffic control needs.
• Communicate with employees regarding job assignments and locations.
• Answer phones and respond to inquiries using a professional and courteous demeanor.
• Enter information into proprietary Time keeping system.
• Other responsibilities as assigned.
|Qualifications:||• Detail oriented and organized.|
• Superb interpersonal communication skills; pleasant speaking voice.
• Outgoing personality – not afraid to approach individuals or ask questions.
• High school degree required, some college preferred.
• Proficiency with Microsoft Office Products (Excel, Word, Power Point).
• Able to lift and carry up to 25 lbs.
• Strong customer service mentality and proven track record of customer service success.
• Prior experience in an administrative role preferred, answering phones or providing customer service.
An Equal Opportunity Employer.
AWP is proud to be a drug-free workplace
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