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WEEKEND Dispatch - Part-time - Kent, Ohio

Location:Kent, OH
Exempt/Non-Exempt:Non-Exempt
Employment Type:Part Time
Description:We are seeking a part-time Receptionist - Dispatch to provide exceptional customer service and communication to our AWP team and external clientele.

This is a weekend position, Saturday - Sunday, working 12:00 PM - 12:00 AM. There will be opportunity to pick up additional hours as a float during the week.
Duties: Answer 24 hour 800 number that provides emergency call in service for our customers in our 18 regional offices. Dispatch appropriate resources as needed.
Provide superb and friendly service and response that exceed customer expectations and provide the customer with a positive experience.
Weekly, review time tickets from source data (employee time sheets, utilized equipment, etc.) with the objective of 100% accuracy and timeliness.
Ability to learn and use proprietary, custom internal software package.
Communicate with customers regarding traffic control needs.
Communicate with employees regarding job assignments and locations.
Answer phones and respond to inquiries using a professional and courteous demeanor.
Enter information into proprietary Time keeping system.
Other responsibilities as assigned.

Qualifications: Detail oriented and organized.
Superb interpersonal communication skills; pleasant speaking voice.
Outgoing personality not afraid to approach individuals or ask questions.
High school degree required, some college preferred.
Proficiency with Microsoft Office Products (Excel, Word, Power Point).
Able to lift and carry up to 25 lbs.
Strong customer service mentality and proven track record of customer service success.
Prior experience in an administrative role preferred, answering phones or providing customer service.


An Equal Opportunity Employer.

AWP is proud to be a drug-free workplace


Keywords: Co-op, coop, co op, intern, internship, estimator, project manage, Traffic Control, ATTSA Certified, Security Services, Security Guard, Security Manager, Staffing, Staffing Services, Business Development, Sales Management, Operations Management, Operations, Account Management, People Management, Staffing Manager, Sales, Sales Representative, Sales Manager, Account Executive, Inside Sales, Outside Sales,


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